Frequently asked questions
Our jewelry is made from high-quality 925 sterling silver and surgical steel, and our gold pieces are plated with 24, 18 or 14 karat gold. Every product comes with a detailed description of the materials used to make it.
Yes, most of our jewelry is made from hypoallergenic materials such as surgical steel or silver, which are suitable even for sensitive skin. You'll find details about each material in the product descriptions.
To keep your jewelry looking its best for as long as possible, store it somewhere dry and keep it away from perfume, chemicals and other products. It's also a good idea to take it off when swimming or bathing, doing sports and sleeping.
Delivery time depends on where your order is going. Within the Czech Republic and Slovakia, we usually deliver within 3–5 business days. International orders may take longer, usually up to 10 days.
Personal pickup of orders is currently not possible.
We ship packages three times a week — on Monday, Wednesday and Friday.
We accept payment by card (Visa, MasterCard) and PayPal. Bank transfer and cash on delivery are possible by arrangement. If you'd like to use one of these payment methods, please contact us in advance.
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery.
If you're not happy with your purchase, you can return or exchange your piece within 14 days of delivery. It must be in its original condition, unworn and in its original packaging. To make things easier, please fill in our return form, and include it in your package.
To start a return, please contact us at: martinasmira@gmail.com
You can see our jewelry in our showroom at Palác Koruna, Wenceslas Square 1, Prague, building B, 3rd floor, entrance next to the Office store.
Right now we're open by appointment only, booked through our reservation system. We'd love to welcome you and let you see and try on our jewelry in person.
You can book your visit here: https://aurosa-s-r-o.reservio.com
It matters to me that every piece you get from me stays beautiful for as long as possible. That's why I repair all jewelry free of charge within 12 months of purchase. After the warranty period, the price depends on how complex the repair is.
Yes, within the 12-month warranty we're happy to restore the gold plating free of charge. Just get in touch and send the piece back to us. After that, you can have your jewelry re-plated for a fee based on the current price of 1 g of the gold used for electroplating.
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For any help with an order, please include your order number and date.






